Welcome To Symphonic!

First, on behalf of everyone at Symphonic Distribution, we are thrilled to be able to work with you. As you will see, Symphonic Distribution has a lot to offer than what you previously had and we are excited to help grow your revenue in various different ways.

We wanted to put a document together to summarize some important things.  Every single distribution company that is receiving labels from Baseware and Beatport is going through exactly the same thing thus, this isn't exclusive to Symphonic. We feel however that we have a good handle on the situation and are working together with as many brands as possible to assist them.

If you are reading this and have not yet transferred your label, check out this page, a lot of cool stuff we can do for you!

Awaiting transfer from Beatport
Before we begin on important points, note that once you sign up to us, that is when we request the transfer and we must await for them to transfer before a lot of the following topics below become relevant.

Royalties from Baseware PRIOR to transfer
As per Beatport: The labels that were on Baseware will receive one final payment (at the end of July) for their remaining Baseware royalties up until they switched over. The payment will be sent to the bank details that Beatport has on file from the time that they were with Baseware. Further, any royalties earned from the date of transferred will be paid according to our quarterly schedule and procedures. More on that here.

Transferring Partners
Unfortunately, only Beatport, Traxsource, Juno, and Trackitdown can transfer labels from one account to the other. With that said, One more big plus is the wide distribution network you will now have!

For Partners That Don't Transfer
iTunes, eMusic, Rhapsody, Spotify, Amazon, and basically every other digital service provider WILL NOT transfer content from the old Baseware account to our account thus, you'd need to reload your catalogue to us. There are several ways you can do this but some important notes to consider as you read on.

Preparing and Uploading Your Catalogue To Us
It's important to have your cover art in 3000x3000 JPG as well as 44khz over 16 bit stereo wav files. Our system will re-encode to the proper specifications of every partner.

-Uploading Manually
We can supply you a list of your UPCs and ISRC's if you request it. When you request it, we will go ahead and ask Beatport to provide us this information for us to then provide to you thus, there may be a delay due to them being a bit swamped at the moment.

-Uploading as you uploaded to Baseware
If you are familiar with the software Baseware Remote, this is how you used to create releases to submit to Baseware for distribution. If you still have the assets, you can upload it to your designated FTP account.

Below are your FTP Details:
Host Address: ftp.symphonicms.com
Port: 21
Username: YOURUSERNAME@symphonicms.com
Password: YOUR PASSWORD TO LOGON TO THE SYMPHONICMS
Passive Mode: On

IMPORTANT - If you are uploading, make sure to ONLY upload your folder named as the catalog number. In other words....

Don't upload folders as:
Label Name - CATALOGNUMBER - Release Date

Upload as:
CATALOGNUMBER

Make sure that you have a XML, Release Cover, and your audio. When this is all done, you can contact us and we will import the catalogue for you. You will then be able to see it to preview and then submit.

Uploading via CSV
If you have your catalogue in another format other than the above, we do have a CSV upload feature that we can advise and train you on.

In the event you do not have any audio or any of these details unfortunately, potentially re-requesting from artists and/or re-purchasing to load is the recommended option if you want to see your back catalogue everywhere. Lastly, we are trying some methods to obtain the catalogue but we may not have an ability to do so. But ask away if any questions here.

Your audio will re-encode (and it's ok!)
When you upload, your audio WILL Re-encode to FLAC, please don't worry about this. This is not going to affect the quality and we do this to optimize speed and space on the hard drives of our server.

Prioritize on New Releases First
We recommend you work on submitting new releases first. If you need to know what is already in Beatport's system awaiting to go live, we can provide you that information (You can just create a ticket via our Symphonic Support website). If your release(s) are already on Beatport, essentially you just need to send to everyone else and you can do that once you reach the Partner level of your release within our system.

If any of this is confusing or you need help...
No worries, if this is new or you have doubts or concerns we can help. Please create a support ticket and we will advise as soon as we can. There are a lot of emails and notes going on so we appreciate your patience and understanding.

If you are solid, check out everything else!
We have a lot of exciting stuff on our website, Facebook, Blog, and our Support Desk thus, we hope you consider checking it out and of course, feel free to interact with us and further create a ticket.

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