We are currently in the process of integrating video distribution with our digital distribution platform. They currently are two separate services so music videos may be difficult to find in our system.
Your music video will not be viewable in your account at SymphonicMS.com until it has garnered some royalties. Symphonic Distribution pays clients on a quarterly basis and the reports are loaded 45 days after a quarter ends. Please view this article for more information on quarterly dates.
Once your video has a royalty report, it will be listed in your account on SymphonicMS under Royalties - Unmatched sales. Unmatched sales are not royalties that have not been paid to you and/or have yet to be unclaimed or anything of that sort. It's simply royalties not matched to anything in your music catalogue. You can choose to create a new record so if that royalty ever comes up again in the future, it finds a match to where you don't have to do the process over and over. Videos will show as unmatched sales like seen below:
You can read more about Unmatched sales here.